Welcome to Phantom Cycles. By using our website and purchasing from us, you agree to the following terms and conditions. Please read them carefully.
Terms & Conditions
- General Information
This website is operated by Phantom Cycles. Throughout the site, the terms “we,” “us,” and “our” refer to Phantom Cycles. By visiting our site and/or purchasing something from us, you agree to be bound by the following terms and conditions.
If you do not agree with any of these terms, please do not use our website or services.
- Product Availability & Pricing
- All products and pricing on the site are subject to change without notice.
- We reserve the right to limit quantities, refuse orders, or cancel transactions at our discretion.
- Prices are displayed in GBP and include/exclude applicable taxes and shipping (as indicated during checkout).
- Orders & Payment
By placing an order, you agree to provide accurate billing and shipping information. Payment must be made in full before items are shipped.
We accept major credit cards, debit cards, and other secure payment methods as listed on our website.
- Shipping & Delivery
Shipping times are estimates and may vary due to external factors beyond our control. We are not responsible for delays caused by couriers, customs or weather events.
Risk of loss or damage passes to the buyer once the product has shipped.
Shipping is only available to the UK Mainland. The Working Days are Monday to Friday, not including bank holidays.
- Returns & Refunds
Returns are subject to our Returns Policy which you can find on our website. Generally, returns must be initiated within 7 days of delivery, and items must be in unused condition with original packaging.
- Warranty
Our electric bikes are covered under a limited warranty, as described in our Warranty Policy. This warranty does not cover misuse, neglect, unauthorised modifications, or wear-and-tear parts.
- Use of Website
You agree not to use our site for any unlawful purpose or to violate any local, state, or international law. You may not:
- Interfere with the website’s security or operation.
- Use automated systems (bots or scrapers) without permission.
- Distribute viruses or harmful code.
We reserve the right to suspend or terminate access to the site for any violation of these terms.
- Limitation of Liability
To the fullest extent permitted by law, Phantom Cycles shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from:
- Use or misuse of our products.
- Inability to use the website.
- Errors or omissions in any content.
All use of our products is at your own risk. Riders must obey all local traffic laws and wear appropriate safety gear. Riders must also be aged 14 or over in accordance with UK law.
- Intellectual Property
All content on this website – including text, graphics, logos, and images – is the property of Phantom Cycles and protected by copyright and trademark laws. You may not use our materials without prior written permission.
- Privacy Policy
Your submission of personal information is governed by our Privacy Policy. We are committed to protecting your privacy and using your data responsibly.
- Governing Law
These terms and conditions shall be governed by and interpreted in accordance with the laws of The United Kingdom. Any disputes shall be handled in the courts of that jurisdiction.
- Changes to Terms
We reserve the right to update or modify these terms at any time. Changes will be effective upon posting on this page. Your continued use of the site after changes constitutes acceptance of those changes.
Contact Us
If you have any questions about these Terms & Conditions, please contact us at info@phantomcycles.co.uk